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Nagorik
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PostSubject: I need help   Sat 25 Jul 2015, 01:28

i did a factory reset on my phone and the google autenticator was reinstaled, i got it working again with the same google account as before, but i cant login on tibia, it says invalid token...

someone knows what to do? i dont have a lvl 20 account to post on tibia.com forums

and i dont want to spend my RK , makes no sense spending a recovery key everytime you reinstal google token autenticator on phone

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Eekhoorn Hood
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PostSubject: Re: I need help   Sat 25 Jul 2015, 01:47

Once you have deleted, lost or reset your Google Authenticator app for whatever reason, there is no other way other than using your Recovery Key to unlink your account from the Authenticator.

Source: I've been having trouble linking my account to the Authenticator myself, and have spent over an hour reading all relevant information so far.

copypaste from tibia.com:
 

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Nagorik
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PostSubject: Re: I need help   Sat 25 Jul 2015, 02:09

i wish i could use my rk to remove not only the autenticator from my phone, but also cipsoft from this planet

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Eekhoorn Hood
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PostSubject: Re: I need help   Sat 25 Jul 2015, 02:19

I believe Recovery Keys should be reusable though. It would make no sense for Recovery Keys to only have one use.

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Nagorik
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PostSubject: Re: I need help   Sat 25 Jul 2015, 02:21

well its ok recovery key having only one use, i dont agree with the shit that i have to spend R$18,00 pila cuz i reseted my phone.

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Nagorik
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PostSubject: Re: I need help   Sat 25 Jul 2015, 02:26

what if i dont have a rk ready for use? i will have to wait 90 days for a letter to arrive from cipsoft cuz i reinstaled the app? this is extremely stupid and i am getting a little upset right now

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Eekhoorn Hood
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PostSubject: Re: I need help   Sat 25 Jul 2015, 03:15

When activating your authenticator, Tibia makes you agree that you can lose your account if you lose the authenticator without having a valid recovery key. =/
In any case, we're far from customer service here. The best option is probably to send CIP customer support a mail containing as much relevant information as possible.

And yeah, screw CIP for making people risk losing their account. Evil or Very Mad

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Chinua
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PostSubject: Re: I need help   Sat 25 Jul 2015, 03:17

EDU I MISSED YOU

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Naudi Star
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PostSubject: Re: I need help   Sat 25 Jul 2015, 05:08

I didn't do that google thing because I didn't want something like this to happen!

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Nagorik
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PostSubject: Re: I need help   Sat 25 Jul 2015, 06:11

sucks

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Aveleira
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PostSubject: Re: I need help   Sun 26 Jul 2015, 09:23

OMG this really sucks. I have an RK that I purchased for no reason when I started playing again, didn't know they were one-time only uses.
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Armageddon
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PostSubject: Re: I need help   Sun 26 Jul 2015, 13:15

1. You agreed to this if this exact thing happened.
2. Authenticators and anti-virus are mostly useless programs if you now how to use a computer
3. I'm salty because you can't login. #FreeEdu
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Nagorik
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PostSubject: Re: I need help   Mon 27 Jul 2015, 21:23

yes yes the autenticator was more cuz i wanted to test that thing in first day they introduced, i didnt read anything to agree lol
i dont need it cuz i know how to be safe in the internet

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Plinny
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PostSubject: Re: I need help   Fri 28 Aug 2015, 01:30

You can use your recovery key how many times you want, when you use it, its still valid.

And also, your recovery key wont take that long to be sent, usually my ones comes in 8~10 days

But yeah, for now without the recovery key your account is useless.

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